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How do I freeze my account? (web)

Published on Aug 22, 2023Updated on Oct 19, 20242 min read

Self-service tool

For quick access, click the button below:

Freeze account

Once you freeze your account, you won't be able to log in or register using the same email/phone/personal identity information. However, if you decide to unfreeze the account, you can contact our customer service for assistance.

Getting started

  1. Log in to your account at okx.com and go to the security center (Profile icon > Security)

  2. Find Account management at the Security Center page, select Freeze account

    Select Freeze account on web

    Opening Freeze account page

  3. Read what'll happen after freezing your account

    Read the freeze account checklist on web

    What'll happen after you freeze your account

  4. Select Reason to freeze account

  5. Tick the below terms if you confirmed to freeze it

  6. Select Freeze account

  7. Get SMS/email and Authenticator code and Confirm to freeze the account

Note: it's required to bind with an Authenticator app in your account before freezing it.

Disclaimer
This content is provided for informational purposes only and may cover products that are not available in your region. It is not intended to provide (i) investment advice or an investment recommendation; (ii) an offer or solicitation to buy, sell, or hold digital assets, or (iii) financial, accounting, legal, or tax advice. Digital asset holdings, including stablecoins and NFTs, involve a high degree of risk and can fluctuate greatly. You should carefully consider whether trading or holding digital assets is suitable for you in light of your financial condition. Please consult your legal/tax/investment professional for questions about your specific circumstances. Information (including market data and statistical information, if any) appearing in this post is for general information purposes only. While all reasonable care has been taken in preparing this data and graphs, no responsibility or liability is accepted for any errors of fact or omission expressed herein. Both OKX Web3 Wallet and OKX NFT Marketplace are subject to separate terms of service at www.okx.com.

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Self-service tool
Getting started