What are the rules for P2P order cancellation?
Published on Aug 16, 2023Updated on Jul 12, 20242 min read
How do the rules work?
| User types | Conditions that trigger the restrictions |
|---|---|
| New OKX users: Completed less than 3 P2P trading orders since registration (including both buy order and sell order) | More than 5 cancellations before payment on the same day, or more than 3 cancellations after selecting Payment Completed |
| Old OKX users: Completed 3 or more P2P trading orders since registration (including both buy order and sell order) | More than 3 cancellations before payment on the same day, or more than 1 cancellation after selecting Payment Completed |
How does the restriction work?
You'll be banned from P2P buy, Buy with Card, as well as publishing and modifying buy orders.
What are the restriction time tiers?
You'll be banned for 15 minutes, 30 minutes, 1 hour, 4 hours, or all day. It'll be cleared at 00:00 on the same day.
| Trigger | Restriction time |
|---|---|
| 1st time | The number of cancellations reaches the upper limit of the day. The first trigger will ban you from P2P trading for 15 minutes. |
| 2nd time | After the 15-minute ban is lifted, the second trigger of the day will ban you from P2P trading for 30-minute. |
| 3rd time | After the 30-minute ban is lifted, the third trigger of the day will ban you from P2P trading for 1 hour. |
| 4th time | After the 1-hour ban is lifted, the fourth trigger of the day will ban you from P2P trading for 4 hours. |
| 5th time | More than 4 triggers a day will ban you from P2P trading for the whole day. |