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How do I check the status of my returned withdrawal?

Published on Oct 30, 2023Updated on May 23, 20243 min read

How can I check the status of my returned withdrawal?

Head to the website and select the chatbot button situated at the bottom end of the page.
Continue the conversation within the chatbot system in any language that you prefer.
Start the conversation via the chatbot system on the main page of the OKX website
You'll be prompted to select the common topic, choose Withdrawal as your topic.
Select Withdrawal as the topic for chatbot to react to
You'll see a list of frequently encountered withdrawal topics. Choose the topic Withdrawal has been returned by the receiving platform for your specific issue.
Select Withdrawal has been returned by the receiving platform as the sub-topic
The chatbot will assist in submitting a ticket to our customer service, but it'll require several details from you. Firstly, you need to provide the Token type.
Respond to the following questions to proceed
Provide the withdrawal ID and returned TxID from the receiving platform details of the addressed transaction as requested by the chatbot. You'll also be asked to briefly explain the issue that you're facing.
One step closer with the withdrawal ID and returned TxID from the receiving platform of the transaction
The ticket has been created and OKX customer service will reach out to you within 10 hours.
Customer service will reach out to you once they have the full details

Disclaimer
This content is provided for informational purposes only and may cover products that are not available in your region. It is not intended to provide (i) investment advice or an investment recommendation; (ii) an offer or solicitation to buy, sell, or hold digital assets, or (iii) financial, accounting, legal, or tax advice. Digital asset holdings, including stablecoins and NFTs, involve a high degree of risk and can fluctuate greatly. You should carefully consider whether trading or holding digital assets is suitable for you in light of your financial condition. Please consult your legal/tax/investment professional for questions about your specific circumstances. Information (including market data and statistical information, if any) appearing in this post is for general information purposes only. While all reasonable care has been taken in preparing this data and graphs, no responsibility or liability is accepted for any errors of fact or omission expressed herein. Both OKX Web3 Wallet and OKX NFT Marketplace are subject to separate terms of service at www.okx.com.

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