Crypto available for withdrawal FAQ

What does available for withdrawal mean?

Crypto that's available for withdrawal excludes any crypto that's locked and protected under withdrawal limits. It represents the portion of crypto that's immediately accessible for withdrawal following the deposit into the account.

What does locked value mean?

Locked value refers to the value of any crypto of your recent deposit. This value is unavailable for withdrawal. The locking period is based on several risk factors, including unexpected behaviors in account and transaction activities.

What does protected value mean?

Protected value refers to the portion of assets that exceeds the withdrawal limit imposed on cash deposits into your account, and also hold on your cash deposit. This value is unavailable for withdrawal. This limit is based on several factors, including your account tenure and risk profile. You may be allowed to increase your withdrawal limit at our discretion by maintaining a long-term presence on the platform and engaging in regular payment and trading activities.

How do I check my accessible balance, locked value and protected value?

You can check the accessible balance for your chosen crypto, locked value and protected value on the How much crypto can you withdraw page. Follow these steps to get there:

Step 1: navigate to the withdrawal page of your chosen crypto

Step 2: select See details found under the withdrawal amount input

Step 3: on the Unavailable for withdrawal page, select How much crypto can you withdraw

I want my funds immediately. What do I do?

Your protected value remains available for bank account withdrawal. You can convert the protected value back to cash and withdraw the equivalent value of recently deposited cash (of the local currency) to your linked bank accounts.

Can I still buy, sell and trade on OKX with crypto that's unavailable for withdrawal?

Yes, you can still buy, sell and trade on our platform at any time.